Readers' FAQ

Questions about the work of the website, user accounts, and registration

  1. Problems with my account:
    • Where did my account disappear?
    • How can I access my old account?
    • Books have disappeared from my Library!
    • I have no access to the purchased book(s) in my account!
  2. How to change my username on Booknet?
  3. I enter my e-mail, but the system says that it is already being used
  4. The profile picture hasn’t changed, although it says “Data has been changed successfully”.
  5. Complaints of forbidden contents, plagiarism, adult books without the age restriction
  6. Why I don’t have access to books
  7. Questions about paying for a bookscription or complete paid books
  8. I received a code after the payment. Where do I need to enter it now?
  9. The payment was successful, but I have no access to the book!
  10. I have a promo code that gives me free access to a paid book; where do I enter it?
  11. I have paid for accessing a book, but it’s not complete!
  12. I have bought a book, but I can’t download it as a file, why?
  13. It takes the author too long to publish new parts of the book
  14. I’m not receiving notifications about book updates

 

Questions about the work of the website, user accounts, and registration

Problems with my account:

  • Where did my account disappear?
  • How can I access my old account?
  • Books have disappeared from my Library!
  • I have no access to the purchased book(s) in my account!

The solution to the problem:

You need to sing out first by clicking on the button Sing out. After, you need to sign in using the social network, an email, or a phone number that you used for signing up on our platform (now you are signed in using another login method).

Explanation:

If books in your library disappeared or you lost your access to the purchased books, this can mean only the next: you occasionally created two user accounts. Sometimes users can create an account with the help of one of the social networks, and forget about it. Later, they can sign into Booknet using another social network and not paying attention to it. This can happen when you use different devices for visiting the website.

How to change my username on Booknet?

Click on “Add a novel” or “Add a short story” in your personal dashboard. You will see a window that lets you choose a pseudonym, which you can use to change your username. You don’t have to add a novel or a short story after your new username is saved.

Attention! Please don’t use all capital letters or special symbols in your username.

I enter my e-mail, but the system says that it is already being used

The solution to the problem:

Press the “Sign out” button.

After, press the “Sign in” button.

Sign in using the social network that you used for creating your account. Our database took your email from your social network account.

The profile picture hasn’t changed, although it says “Data has been changed successfully”.

In fact, the picture has been changed, but you still see the old profile picture because it is saved in the cash of your browser. Try to reload the page several times using the button F5 or Ctrl+F5. You can also try to reload your computer. Or try to open your page using another device. In any case, the best way out here is not to worry, as other people most likely see a new profile picture on your page.

Complaints of forbidden contents, plagiarism, adult books without the age restriction

Complaints of such violations have to be submitted only through the “Complaint” button, which is placed on the right on all pages of the book reader.  After clicking on the button in the drop-down list, select the type of problem.

Why I don’t have access to books

Access to books with mature content is available only to users whose age on the site is “over 18 years old”. Your age is automatically taken from the social network when you register. Most likely, you are either younger or your age has been automatically taken as “0” years. This could happen if your age in the social network is not specified or hidden, or if the social network regarded your account as fake (created by the bot) and did not share your age with our website at the time of registration. If your account is real, then you either created it on the social network quite recently, or recently put your age there, or you hid it, or have just registered on our site. If your social network account is real and your age is there, then over time the social network will take your age info to Booknet, and it will automatically be added to your profile on the site. Even now you can read books, comment, leave a blog post. In general, all the functions of the platform are available to you.

Questions about paying for a bookscription or completed paid books

The platform is an intermediary between readers and writers that is collecting money for the writers and keeping a small percentage for the provision of its services.

Attention! The platform doesn’t receive or store information about your payment details, bank card numbers, etc. Entering any such data is carried out by the buyer on the secure page of the payment system, but not on Booknet.

The site has two categories of paid books:

Bookscription

Paid completed books.

Bookscription means buy access to an ongoing book. As the author finishes new chapters, you automatically get access to them. When the book is complete, you will have access to the full book forever.

I received a code after the payment.  Where do I need to enter it now?

The payment code is sent to you not by our site, but by a payment system connected to the site. The site has no influence or relation to this process. This means that you need to enter the code directly on the payment page. Payment is completed only after entering this code and clicking on the "pay" button, then your account gets access to the book. If you have already left the payment page, it means that the payment did not take place and you have nowhere to enter the code. In this case, you need to start the payment process again, wait for a new code, and enter it on the payment page.

The payment was successful, but I have no access to the book!

The solution to the problem.

Use the feedback form, choose the subject “Complaints, suggestions and problems with payment”, send us a copy/screenshot of a text message or e-mail, which is automatically sent to you by the payment system in case of a successful payment. The payment code is always indicated in these e-mails or text messages, and with the help of this code, we will be able to make a complaint to the payment system. 

Explanation:

According to our experience, in 95% of cases, the inability to access the book after payment means that the payment was not successful, and the money from your account/wallet was not withdrawn. Why?

-You did not enter the payment code sent to you (or maybe it did not reach your phone or email);

-An error occurred within the payment system (you could see it on the payment page);

-There are not enough funds in your account/wallet.

- In the case of payment with a bank card, the payment could be blocked for some reason by your bank. It often happens that the internet payments with a bank card are disabled by the bank.

Unfortunately, the platform cannot control this process. We will definitely help you deal with the problem if you send us a copy of the text message or e-mail confirming the successful payment.

Go to the book's page, click on the buy button, select the simple purchase, and find the option to use a promo code.

I have paid for accessing a book, but it’s not complete!

This means that you haven’t paid for a complete book, but a bookscription. Its text is being written by the author right now. This way you have automatic access to all the new parts and chapters of the book once the author publishes them. Our automatic notifications let you know once new parts longer than 20 thousand characters appear. And shorter parts are easy to track in your library.

I have bought a book, but I can’t download it as a file, why?

This means that the author has prohibited the download of the book as a file, making it available only through the web. This is the author's choice and one we cannot influence. In such cases, the green “Buy” button always has a warning “Read on Booknet”. This means you have the opportunity to choose whether to pay for a book that is only available through the web or not.

It takes the author too long to publish new parts of the book

You can complain about the author’s dishonesty by clicking on the subscription complaint button, which is located on the right side of all the bookscription book pages. According to the contract that the commercial author sign with the site, they are obliged to add at least 40 thousand characters per month.

I’m not receiving notifications about book updates

Automatic notifications pop up only if the text of the book increases by more than 20 thousand characters. You can follow shorter updates in your library.

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